The entire process from start to finish was excellent. At each step, the GEM team were professional, knowledgeable, and responsive. Gareth (Sales), Sophie (Install Manager) and Greg and team (Installation), were extremely easy and pleasant to work with. Communication along the way was great as well.The finished product looks great and is working perfectly, without a single hiccup.GEM are also great value. In my case, the offer was so good, I was even encouraged to take it by a (very honest) competitor. I can't recommend them highly enough.read more

Tom

07:26 06 Oct 20

GEM was very helpful in taking us on our solar installation journey, they took the time to explain and answer any questions I had. They are easy to deal with and kept us informed right through from sales to advising us on action post installation, regarding dealing with Energex and our electricity provider. GEM did ask our permission to use use a sub contractor in order to give us a timely installation, and they guys they used were fantastic and took us through the system when they finished. I was very happy with all people I dealt with and even happier with the installation.read more

Stephen De Rosa

06:05 28 Sep 20

Highly recommended! Gave us a very competitive quote and quick installation on our solar system. Garrett replied to our enquiry very promptly and spent the time to answer all of our questions and customise the system features to best match our needs. Sofia was very helpful in coordinating the installation and always kept us regularly updated. Shashank and his team did a great job of the installation. They didn't rush and placed all of the connections neatly and completely cleaned up after they were finished the job. Top job! Wouldn't hesitate to recommend GEM energy, thanks again!read more

Oliver Rowley

08:50 26 Sep 20

The 1st of 7 solar companies to get back to us. Garrett our sales agent was extremely thorough and answered all our 1000 questions and confirmed them with their engineering team. We had asbestos in the ceiling and while other companies threw caution to the wind, GEM Energy was always looking out for our safety and longevity of our system. They were surprisingly the cheapest quote for high end panels and we ended up going with the Sunpower Maxeon 3 as they provided higher long term returns over all the other mid/high range panels and also helped placed them further away from the shade as less panels were required.Sophie kept us in constant communication after the sale was made to ensure the installation etc went smoothly. They have internal installers and third-party installers. We went with third-party as they would be available sooner. While they did a great job installing the system they forgot to clean up afterwards (which they are meant to as part of their standard install) still they came out the next day once we notified them of the issue.We ended up with a 6.3kW system (due to the amount of trees around the house) with a 5kW inverter and by our choice (as new evidence shows there might not be worth while) no optimisers. Surprisingly the shade around the house barely touches the panels so on sunny days the system produces already over 30kWh in early spring. The 5kW inverter is capping the system at 5.1kW (though perhaps not too much is lost) so if you don't need that much power you might be worth while having less panels say 5.6kW with no shade to get a similar result or alternatively look into a higher inverter if you need more power. We got more panels as it looked like our house would be effected by shade so we assumed we would generate less than we are currently. However our installer and final configuration ended up missing most of the shade. At least it's future proofed.Thank you GEM Energy!read more

Glen Rose

00:12 23 Sep 20

GEM Energy were very professional and were very patient and informative with all the questions we had. They were very knowledgeable and able to answer questions other salesmen were clueless about. Install was very smooth and the guys were polite and friendly. Good brands and great service. No issues thus far - looking forward to the savings!read more

Nicole Davis

23:11 13 Sep 20

GEM Energy arranged the installation of a Tesla Powerwall at my home. Chris and Sophie provided an excellent service from start to finish. Their communication was really informative, friendly and timely. I would recommend GEM Energy to anyone looking for solar or battery solutions. Thanks.read more

Ieuan Williams

03:28 12 Sep 20

The installation crew were first class, they were courteous, professional and listened to what you preferred, I would recommend this crew anyday, thank you.

charminglad124

02:14 12 Sep 20

I decided to get a quote from Gem Energy based on a recommendation from a friend of mine, who had installed solar a few months prior. I got a quote within hours from my first call and, from there on, always had reasonably quick replies to my queries via email.Since I had a specific budget in mind and a good idea of what that could get me, I started comparing the price, install reviews and the quality of the pre-sales service, with the quotes I got from another 5 companies.Gem was running an EOFY special at the time, and included an extra 2y warranty on the Sungrow inverter. With all that combined, I decided to go with them and do not regret it until now. I had my 6.6kw system installed within 5 weeks of going into contract.Installers showed up on time on the day of the install, and took me through the install process with details. The install looks nice from outside/inside the roof.I can't comment on the performance of the system yet, as it's still not ON. I am waiting on Origin to replace my current meter with a solar compatible one.Thanks Andrew, Sophie, Shunk and the team for a great customer service!read more

Diego Azevedo

00:01 07 Sep 20

I recently had a 6.6kw system installed and chose GEM as the supplier/installer. The entire process was easy with the Installation Manager Sophie M. communicating the process and timeline really effectively, and the install team lead by Jason S. were fantastic. The install looks amazing, and the quality of their work with attention to detail was great.read more

Greg Casson

04:51 27 Aug 20

We just installed a 10kW system / 8kW inverter on our residential property near Brisbane. After getting prices from a few local companies, a friend recommended GEM Energy. They offered one of the best prices together with a better quality system (Sunpower mono/Sungrow). The whole process was handled professionally from start to finish. Thank you Kristian (sales), Sofia (project manager), and Shunk who did a great job with the electrical installation. No surprises, no dodgy workmanship, no bait and switch. Quality outfit. Highly recommended.read more

Steve Blackwell

06:32 12 Aug 20

We are absolutely delighted with the the professional and outstanding service we have received from GEM Energy. From the onset, Chris helped us to decide what sort of solar system we required. We obtained quotes from other companies but Chris's professional approach instilled the confidence for us to know that we had made the right choice in choosing GEM. We were not wrong. The follow up, once we placed our order, from Sophie and her regular contact was most welcome and when the day came to install the system, Michael and the team were absolutely brilliant. We highly recommend GEM Energy to all who are considering installing Solar in the Paddington area and Brisbane and its surrounds. You will not be disappointed. Thank you Chris, Sophie, and Michaelread more

Roger and Sue

02:05 01 Aug 20

I would highly recommend GEM Energy for solar power installation, from my very first contact with Jake and Sophie it was a pleasant and professional experience, honest and transparent throughout. I'm very happyread more

Ben Williams

23:36 31 Jul 20

We have been quite daunted by solar as it’s something we have never had before. Kristian was reassuring and helpful right from the start and put our minds at ease. He even helped tailor the look of our solar by suggesting black racking which is our style! Sofia was incredibly helpful and lovely to talk to throughout the install process. Steve was great on the day with the actual installation of our solar system. We highly recommend these guys to everyone!read more

Willow Shay

06:14 26 Jul 20

As a consumer I am sure you would be appreciate customer service before the goods being delivered to your door steps, regardless of the price. I had been dealing with lots of other suppliers either at work or the moment I purchased my new house and sourcing for solar panels. Multiple quotes sent to me, none of them bothered to call, as a courtesy follow up or asked what do I really want ( well obviously solar panels, but I meant different options of panels, inverters, with different prices and bunch of combinations to get the bang of your buck, especially when you are about to spend thousands of dollars ).I have to say GEM has got a good team of staff working to make things right, at least the feeling was already very good since the very beginning when the quotation sent through. Given that I have a big roof, doesn't mean you can fit in as many panels as planned, ( we really worked on the portrait mode, landscape mode, the set backs, the railing, I can assure you this is gonna a challenging thing if you have not done your research about PV )The good thing is they walk you through the process, giving you combination of ideas/ pricing, until the installation is finished. Not to forget scheduling manager, quite a lot of communication even after the job has completed.TBH, There is a lot of 5 stars to give to GEM. Thanks guys!read more

Khenny C

01:48 23 Jul 20

Dealing with Garrett (sales), Sophie (install manager) and Michael (installer) has been excellent. As an electrical engineer myself i set high standards to be met and GEM have met and exceeded these. Any issues were dealt with quickly and appropriately. Thoroughly recommended.read more

Dave Tanner

04:55 18 Jul 20

We have had solar before and never had such great service, such incredible results or been so excited to get our first electricity account. 21 days in, and we've generated over $56.00 in credits, with only a 7.8c/kw feed-in with Ergon and in the middle of winter, Kristian was incredibly knowledgable, kept us informed every step of the way and the installers in Bargara were friendly, clean, fast and so easy to deal with. Thank you Gem Energy. Thank you Kristian. We're telling all our friends 😊read more

Peter Row

00:05 18 Jul 20

Gem energy was very professional and I was impressed with the customer service from start to finish. The installation team and electrician were friendly, professional and prompt with the installation and kept me updated. The installation manager was also very professional and organised the installation in a timely manner. I was pleased on how all the paperwork was all efficiently done and I didnt even need to do anything from my side. The whole team is reliable, professional, efficient and overall I was very impressed with the whole process.read more

Patience Kuwana

04:56 03 Jul 20

From Hayden, the genuinely helpful and knowledgeable Sales Consultant, to Sophie the Install Manager, who was so supportive and reassuring, to Hamish the Installer who did an amazing job, finished off beautifully with very tidy work, I have felt thoroughly looked after. I believe that this company was on my side all the way and did the best they possibly could for me. I highly recommend Gem Energy to anyone who values integrity and quality service.read more

vashti Bruyn

05:15 23 Jun 20

This is now the second solar system GEM Energy has installed for us. Again they quoted us the same system as they installed on a previous property. i never felt pressured to buy from them. Quick install time from signing the contract. All of their team were very professional and quick to respond.read more

Natasha Holland

23:12 18 May 20

Before I sat with approximately 8-10 different companies, I researched all I could regarding solar for approximately 6 weeks. I wasn't parting with anywhere between $9-12,000 without having a good understanding of solar and the pitfalls of others. Every company had varying levels of subject matter knowledge and sales tactics.Anyway, after careful consideration (I had three good options), I opted for GEM Energy, not only on the basis they are a trusted commercial installer (Australia Zoo), they provided me with realistic expectations and a value for money system. For an 8.3kW Sunpower (21 x 395w panels) System and Fronius Inverter they were well priced and within my budget. They were not the cheapest by a long way, nor the most expensive! The process from signing on the dotted line to installation was seamless. The install itself was a breeze and by the end of the day, you would not have thought a team of three where at the house. GEM Energy has its own team of dedicated installers and trusted contractors and the guys I dealt with, during the install, were amazingly passionate and the quality of the workmanship looks tremendous. I now wait for the energy company to configure the meter before I can reap the benefits.A huge thanks to Sofia at GEM Energy and the Install Team 🙂read more

Thomas Mooney

07:56 17 Apr 20

Professional people from the sales representative to the installation crew. Replied to all queries and took the time to ensure we completely understood. Thank you. I would highly recommend this organisation to those looking to research, purchase and install a solar system.read more

Larissa Hanara

06:37 15 Apr 20

I have quite and unpredictable schedule which is often hard to work around the team a GEM energy were tremendous in their communication and professionalism, I was most impressed.

Jack A

23:37 14 Apr 20

Extremely professional with great pricing. Russel from Gem was always happy to talk throughout the process and the installation was done neatly in half a day. I would absolutely recommend to anyone looking to get solar.read more

Nicholas Heaney

23:58 24 Mar 20

My family recently installed a 6.6Kw solar system through Gem Energy. The whole experience from initial contact to installation was seamless and very professional. We now look forward to significantly reduced energy bills 🙂read more

Cameron Bisley

05:14 09 Mar 20

Very happy with the end product and the efficency of the service. My only concern was for the installers who carried the 20 panels two floors up on a ladder. Perhaps a scissor lift who be safer and quicker ?read more

Olga Dos Santos

01:14 03 Feb 20

Good company. Always willing to help. Rob and Jake are exceptionally good at what they do. Would recommend if you are looking at solar. You wont be disappointed. I changed my mind quite a few times and it was never an issue for Jake. He stepped me through each option and I never felt pressured into anything.read more

jarryn pearson

03:36 15 Jan 20

Dave and the team were amazing, support team even helped me set up the ap. Amazing communication throughout the whole process. Just got my first bill which was for 121 days supply through winter, so it should've been well over $900. So excited to open my mail only $370 🙂 Couldn't believe it, we are rural so run a lot of pumps etc Solar all the way!!!read more

Toni Maas

21:23 08 Dec 19

We are over the moon with our solar panels, the best investment we ever did. After being 9 months in production we have already a credit of $380 with the electricity provider. We actually stopped paying for electricity since the installation. So in short since instalment we saved $1,400 (9m). So in 4 years (if electricity rates don’t change, otherwise this period shortens) we’ll have paid off the solar installation. The solar panels and inverter all perform very well so far. Further great service and customer experience. Who ever I spoke to (sales, engineers, administration or installers), they were very responsive to all my questions. I advise anyone who is interested in solar panels to go with GEM Energy. So thank you for everything GEM Energy team! Cheers, Helenaread more

Leen Hofmans

21:22 03 Dec 19

From initial consult through to installation the team at GEM Energy have been fantastic! Hayden and Sofia were very helpful with the sales and service always keeping in contact so were up to speed with everything, whilst our local installer Leigh (Southside Electrical Air and Solar in Cairns) has been awesome and very helpful with the setup and after sales service. I highly recommend any of these people if you're interested in Solar...you won't be disappointed!!read more

Luke Carter

02:32 27 Nov 19

Would easily recommend GEM Energy to others and will use them again ourselves if we ever need to install a new solar system in the future. Fantastic service throughout the whole process; from sales to installation, the team was excellent to deal with at every step and made us feel very valued. Couldn't be happier with the system we have and how well it's performing.read more

Kurt Doherty

12:31 10 Nov 19

Gem Energy have been absolutely outstanding for our business, from the initial idea’s phase right through to installation. Dealing with multiple owners, questions and many concerns; Gem addressed everything with outstanding professionalism, experience, and knowledge that’s un-matched within the solar industry. David Gilles created a system with ease and the right fit for our situation, whilst offering an exceptional return on investment. After speaking to various companies it was clear David knew what we needed along with the engineering behind it. Quality to assure the longevity of our investment was top of mind along with an honest and reputable company that’s in it for the long term. GEM certainly ticked all the boxes and over delivered on everything. Jodie handled all things with the delivery of our project, she delivered over an above and everything and it all simply happened and worked with no issues. The install was also done by Hamish with exceptional attention to detail, outstanding crew and nothing to hard at any stage of the install. Highly recommend Gem Energy for all things Solar.read more

Matthew Gargan

05:49 01 Oct 19

Had a wonderful experience with GEM Energy from the outset. Our sales consultant was helpful with the quote and all our questions.Sophie our Installation Manager was able to help with any installation requests and was even able to bring forward our installation date without any troubles. All dealings with Sophie have been pleasant and helpful.Jayden & his install team were friendly, helpful and very professional. A very good job all round with a very happy customer.read more

Kelly Heather

03:27 19 Sep 19

Very happy with all aspects of this group. They are all very helpful and happy to answer any questions. We are happy with the look on our house as this was my biggest fear but looks great.read more

Rachael Johns

01:12 19 Sep 19

Absolutely flawless process throughout. We had a very complicated roof design, and the friendly team at GEM have provided such an amazing solution that other retailers said was impossible, so we went too long without - should have done it with GEM ages ago. The team is very accomodating to every aspect, install was seamless for such a large, complicated system, and the result is a very quality product which we're very happy with. We log on every day to the wireless monitor, and it is exceeding our expectations already! Highly recommended.read more

Tony OLoughlan

08:58 11 Sep 19

GEM Energy have been extremely helpful from the moment I contacted one of their energy consultants regarding a home soar installation. Their consultants have a very sound technical knowledge and do not try to oversell, they are very honest and try to guide you to the system that best meet your family's needs. I found their installation manager to be very helpful and was always eager to answer any my questions (you will probably have a few if you haven't :"done" solar before!)We also found their installer to be efficient, friendly and full of excellent advice on how to best set up and use the system.I high;y recommend GEM Energy to you if you are thinking of solar power, they also provided great guidance in applying for government assistanceread more

Peter Wacker

05:59 10 Sep 19

Very impressed with service and installation. Went for 8.2kw system as we had lots of room space. LG Neon Panels and Fronius.Installers arrived on time, did a great job and cleaned up all mess when they left.Would highly recommend.Install was in Sunshine Coastread more

Trent Collins

02:30 27 Aug 18

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